DELIVERY AND RETURNS

  I I I I I

Delivery time

Your orders will be shipped as quickly as possible by MY NU DESIGNER. The average delivery time is noticed on each product page. If the product ordered is in stock, it can be shipped the same day if you order before midday. To fasten logistics, it may happen that your order of several articles is split in different packages. 

Products in stock can be delivered within 48h (working days).

In order to offer you a wide range of products, some items may be ordered from the designers once you place an order. The average delivery time for these items is 7-15 days and specified on the product page.It may happen that some products can be sent directly by the designer in order to save time. In this case, the mention « Shipped directly by the designer » would be specified in the product page.

Shipping types

Free shipping in France (Corsica, Monaco) and Belgium

MY NU DESIGNER delivers in Mainland France, Corsica, Monaco and Belgium.

The shipping is organised by Colissimo

Shipping fees are FREE for Mainland France, Corsica and Monaco. For Belgium, the shipping fees are at your charge and mentioned as soon as you constitute your basket of purchases.

Colissimo is a reliable and fast serive that would deliver your orders at your place or office, or to make things simpler, i would deliver the product at the nearest post office in case you are absent. 

MY NU DESIGNER offers delivery too at Pick Up points « Points relais » in France and Belgium by Colissimo.

You will be provided with a tracking number to monitor the status of the delivery online.

In order to get your order as soon as possible, we recommend you to be present at the delivery address (e.g. your office), or someone who can get the package for you.

Our shipments are insured and delivered against signature to give you a guarantee and an optimal service.

Shipping in Europe and International

The shipping is available for the following countries: Belgium, Germany, Luxembourg, Netherlands, Austria, Spain, Ireland, Italy, Portugal, United Kingdom, Switzerland, Denmark, Greece, Cyprus and Romania.

The delivery is insured by one of our partners : DHL, Chronopost, La Poste Colissimo, DPD, UPS, Fedex etc..

The shipping fees for these countries are charged and calculated as soon as you constitute your basket of purchases.

To be shipped in another country other than the ones listed above, please contact our customer service.

Origin and product's condition at delivery

All the products are new and in a perfect conditions, they come from the Designer or the main brand. All the products are inspected before their shipping.

Returns

In case of non-compliance of the order or exercise the right of withdrawal, you can return your products after reception respecting the following conditions:
The products must be returned properly protected (if possible in their original packaging ), in perfect condition for resale (not damaged or soiled by the customer), with any existing accessories.

The products must not have been used to an extent beyond what is necessary to establish the nature, characteristics and functioning of the product. Thus, they should not be marked with prolonged use beyond the time necessary for their fitting, or their test. They must be in a perfect condition for resale.

Return costs are your responsibility in the case of withdrawal.

In the case of non compliance of the order, we refund you return cost.

The return of the non compliant product or due to the right of withdrawal gives rise to a refund at the latest within 14 days starting from the reception of the product returned.

In order to return an item, you may login to your account, click on the relevant order, then click on the link “Return an item of this order”

The package with the returned item should be sent to the following adress :

MY NU DESIGNER

8 RUE GUYNEMER

95320 SAINT LEU LA FORET

France

France


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